Harrow is an Outer London borough with a diverse geography
	Harrow operate alternate weekly collections with weekly food waste.
	Fleet of 32 vehicles, including 28 '09 Econic RCV with Faun bodies
	Waste Collector to be integrated with SAP CRM software
	Waste Collector deployed on 7 mobile computers for service managers

""The waste collection service has been on a transformational journey since the redesign of the collection system back in 2006.  The service has made significant changes in the way it operates and its latest initiative was to choose Bartec to continue delivering a more efficient collection service for Harrow residents. The Bartec system will speed up the collection of missed bins, provide customers with real-time information via the contact centre, and provide managers with crucial MI to increase even more the borough's recycling rate". "

Andrew Smith
Operations Manager
Public Realm Services
London Borough of Harrow

Harrow is an outer London Borough in northwest London and approximately 10 miles from central London. Covering 50 square kilometres (20 square miles) Harrow is the 12th largest borough in Greater London in terms of area, but 22nd in terms of size of population . It is one of the most diverse boroughs in the UK.

Harrow residents have a three-bin system, comprising weekly food waste collections and alternate weekly collections of dry recyclables and residual waste. 'Access Harrow' is the council's customer contact centre, handling all enquiries from residents including issues relating to waste and recycling.

In 2008 Harrow determined to introduce new technologies to their waste collection operations to reduce costs and improve service levels. The key technologies included

• in-cab computers for waste collection vehicles
• mobile computers for service managers
• collections management software for customers, rounds, bins
• fleet management software
• route optimisation software

Bartec Systems were selected to provide their Waste Collector system as a central component of the new waste strategy.

Tim Hobbs, Director of Bartec Auto ID explains the scope of the project

"Harrow's full fleet of collection vehicles will be fitted with real-time data terminals, linked directly to the Waste Collector management system. Crews will have on-screen access to their rounds, with information about assisted collections, previous missed bins or multiple bins highlighted when the vehicle stops. Although crews will still have printed round paperwork as a backup, it is expected that the collection process will become entirely paperless in normal use.

The system also allows the crews to record information, such as bins not out, damaged bins or contamination electronically. A big benefit of the system is that this information is immediately passed to the Access Harrow CRM system. Access Harrow staff will be able to see a complete picture and provide a more efficient service to callers.

Back at the depot, the Waste Collector system is able to track the progress of each collection round, including both trade and domestic operations. The software provides an on-screen visualisation of progress and enables 2-way communication with crews. Rapid reporting, including automatic alerts via SMS or email, allow service managers to respond quickly to issues such as vehicles blocking the route, inaccessible properties and other daily issues."

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